To successfully deploy new services in order to support the new SAP-based platform globally.

• Maintaining continuity of service during onboarding new partners aligned with the release plan.
• Existing service introduction processes were unsuitable for large-scale implementation of a cloud-based global SAP platform.

• Customised transition and transformation methodology to meet the Client's requirements.
• Developed tailored transition framework, utilising extensive industry knowledge which allowed the new BAU support partner to be introduced in a controlled manner, without disrupting the program and maintaining business function continuity.
• Managed the onboarding process, operational acceptance, knowledge transfer and support model operationalisation of the new partner while providing post-go-live hyper care transition support.

• The framework developed was embedded within the program lifecycle.
• Allowing the client to focus on the delivery of the program while reducing the timeframe for completion.
• Successfully rolled out of the cloud-based global SAP platform across all remaining geographical regions.

• Early engagement with project SI teams is essential.
• Ensuring the handshake between Business and Technical support models is vital.
• Consideration of geographical variations is necessary.