The Objective

Building on the successful implementation of the S4 template across six core business process areas in the Americas and European region, the client needed to implement S4 into the remaining businesses in 12 months.

The Challenge

A managed test service was essential in consistently implementing the solution within the timeline; any delays relating to testing would have a significant consequence on the overall implementation

The Solution

Integrity worked with the client leadership team and key vendors to develop an appropriate operating model for MTS. This included:

  • Defining the role and responsibilities of all the parties
  • Agreeing on the proper escalation procedures
  • Developing standard approach critical to crucial tasks (Scoping, defect management, reporting
  • Provide training to the project team and key stakeholders
  • Setting up appropriate governance Integrity deployed team leaders in multiple regions to lead the MTS implementation supported by appropriate PMO resources.
  • Highly collaborative ways of working were achieved through data-driven reporting, supported by an appropriate governance model around the MTS service.
The Outcome

The team scoped, planned, prepared and executed 5,000+ test scripts, managed 500+ defects and helped 400+ test users.

The test phases were completed within the budget and timeline, and several important issues were identified before going live. There were no significant issues identified post-go-live.

The consistent approach helps support the business’s standardisation of the new template and improves overall template compliance. They implemented more risk-based testing focusing on local requirements, not areas tested before.

Key Learnings

Use a risk-based approach to prioritise areas for testing – make your testing efficient.

Investing in Test Automation and Test Execution technology to support the execution of testing is critical.

Developing appropriate metrics to support data-led decisions, help deploy the right resources to the right areas.

Strong governance and collaboration with test stakeholders (of which there are many) help deliver no surprises.